You may find the correct server names in HostPilot® Control Panel > Home > Exchange servers and settings. Important: to protect your account information we cannot publish your Server names in public Knowledge Base. Go to File ( Tools) > Account Settings > double-click on Exchange email address > verify the Server address is correct > More Settings > Connection > Exchange Proxy Settings > verify the proxy address is correct. Clear the browser cache, try to login to OWA again. Verify your password is correct, ask account administrator to reset your password if necessary.
Check if you can log in to Webmail (OWA). If you cannot log in to OWA and get one of these messages:.If the Outlook status is Working Offline, open the Send/Receive tab and disable Work Offline option.The Outlook status bar might be showing Connected to Microsoft Exchange or Connected, but may not sync properly, or may show the Trying to connect. or Disconnected status. Important: Tests should be run while the user is experiencing connectivity issues. Windows versions older than Vista are not supported. Note: Outlook versions of 2003 and earlier are no longer supported. To troubleshoot connectivity issues in Outlook, follow the steps listed below one by one and see if the problem persists after each step.
